1. Online: Con rmed bookings can be made at any time on our web site (www.hippotrip.com), using VISA or Mastercard for payment. A booking con rmation will be sent via email, which must be presented at time of boarding.
2. Departure Point: Con rmed bookings can be made at our departure point (see map) every day between 9:00 & 18:00 (GMT) using cash, Multibanco, Visa or Mastercard for payment. A booking con rmation will be given to you, which must be presented at time of boarding.
3. By Phone: Reservations can be made by calling +351 211 922 030 between 9:00 & 18:00 (GMT). Note that a reservation only becomes a con rmed booking once payment has been made at our departure point (see map) and that a reservation is only guaranteed up to 15 minutes prior to the scheduled start of the tour.
A reservation is only guaranteed up to 15 minutes prior to the scheduled start of the tour, at which time HIPPOtrip reserves the right to cancel the reservation if payment has not yet been made at our departure point (see map).
Confirmed bookings are guaranteed up until the scheduled start of the tour, at which time it is the passenger’s sole responsibility to be at the vehicle and ready to board. Under no circumstances will a refund be made due to a missed departure.
If a passenger misses their scheduled departure, then they are eligible to “rebook” their ticket for an alternate tour on the same day on a “stand-by” basis: if a vehicle still has unsold capacity at time of departure, then passenger can join that tour. “Rebooking” is subject to availability and passenger must remain at departure point.
Tickets are subject to availability and sold for a speci c tour date & time.
During holidays, weekends and the summer season, we strongly recommend purchasing your tickets ahead of time given that the majority of tours sell out.
HIPPOtrip operates the following tours daily (rain or shine):
– October to March: 10:00, 12:00, 14:05, 16:00
– April to September: 10:00, 12:00, 14:05, 16:00, 18:00
However, to confirm our exact schedule on any given day, please check our online booking tool or contact us by phone given the following considerations:
– During periods of high demand (weekends & summer weekdays), extra tours are often added @ 11:00, 13:00, 15:00, 17:00 and/or 19:00
– Due to traffic, tidal and/or scheduling limitations, we sometimes have to advance or delay the departure time of a tour by 15 to 30 minutes.
Whether it’s a birthday celebration, a team-building activity, a corporate event, or a school trip, we can tailor our tours to your specific needs. Contact us at +351 211 922 030 or send us an email to firstname.lastname@example.org to discuss pricing and availability.
For safety reasons all passengers must be able to board/unboard the vehicle via its 5 step ladder without any help from others… This means that we can not accommodate passengers with highly reduced mobility, nor any passengers under the age of two.
HIPPOtrip tours operate rain or shine. Keep in mind that it is an open sided vehicle, so please dress accordingly. If Mother Nature precludes us from conducting the water portion of our tour, then half the ticket price will be refunded upon request.