Prior Information

The following agreement is between HIPPOtrip - Turismo Anfíbio, Lda., based in Rua do Açúcar nº 76, Armazém 23, 1950-009 Lisboa, legal person number 508955165, Tourism Recreation Company and Maritime-Tour Operator, under Registration Number 304/2012, hereinafter referred to as HIPPOTRIP, and any other person, hereinafter referred to as CUSTOMER, intending to acquire their transportation tickets to enjoy a tourist circuit as described in the website www.hippotrip.com.

The acquisition of any service provided by HIPPOTRIP depends on the register of the CUSTOMER data, by indication of the elements requested at purchase, including full name, address, email and phone number, as well as the full and unconditional acceptance of these Terms and Conditions.

The CUSTOMER declares that he/she is of legal age (18 years old or older) and he/she has legal capacity to understand and hire the acquisition of services provided by HIPPOTRIP, in accordance with these Terms and Conditions.

HIPPOTRIP guarantees the existence of the tours published on their website www.hippotrip.com on the day of the consultation and will use all the means at its disposal to ensure the accuracy and integrity of the existing information and assumes no liability if the information provided is not accurate or complete.

HIPPOTRIP reserves the right to change, add or delete, either in whole or in part, the following Terms and Conditions which shall take effect only after its disclosures on the website www.hippotrip.com, being the CUSTOMER always subject to the Terms and Conditions in force on the date of purchase.

The Terms and Conditions have been prepared in accordance with the provisions of Decree-Law 7/2004 of 7 January, and amended by Decree-Law 62/2009 of 10 March, on the Decree-Law 143/2001 of 26 April, and amended by Decree-Law 82/2008 of 20 May and other applicable legislation.
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Conclusion of the Contract (purchasing procedure)

  1. The object of this contract is the acquisition of tickets by the CUSTOMER for the service provided by HIPPOTRIP, identified on the website www.hippotrip.com, for the prices referred on it at the time of purchase.
  2. The contract is concluded online on the website www.hippotrip.com, by phone on +351 211 922 030, or in person at HIPPOTRIP ticket office in Lisbon Naval Association’s Rowing Club, Docas de Santo Amaro in Alcantara, Lisbon.
  3. The procedures for the purchase of online tickets are listed on the website www.hippotrip.com and the CUSTOMER must follow them until its formalization, which will only be possible after express and unreserved acceptance of the Terms and Conditions, of which he/she becomes aware prior to contracting the services provided by HIPPOTRIP.
  4. The procedures for the purchase of tickets in person in the ticket office are those indicated by HIPPOTRIP operator at time of purchase and the CUSTOMER must follow them until its formalization, which will only be possible after express and unreserved acceptance of the Terms and Conditions, that will be available for reading at HIPPOTRIP ticket office at time of purchase.
  5. The procedures for the purchase of tickets by phone on +351 211 922 030 are those indicated by HIPPOTRIP operator at time of purchase and the CUSTOMER must follow them until its formalization, which will only be possible after express and unreserved acceptance of the Terms and Conditions, that will be available for reading on the website www.hippotrip.com. The CUSTOMER retains the option to cancel the purchase, in accordance to the deadlines set in the Terms and Conditions.
  6. The prices indicated on the website or by HIPPOTRIP operator at time of purchase are in euros, VAT included at the statutory rate in force.
  7. HIPPOTRIP reserves the right to change the price of the tickets, as well as to suspend or cancel its sale temporarily or permanently, at any time and without notice. However, the rights deriving from purchases made by the CUSTOMER that occurred in the meantime, shall be preserved. 
  8. Tickets are sold by HIPPOTRIP for a specific date and time and the CUSTOMER can only change it by request emailed to info@hippotrip.com with a minimum of 96 hours prior to start date/time of the tickets. This change will only take effect after confirmation of availability by HIPPOTRIP by email.
  9. Online payments or by phone are only available by VISA or Mastercard. The CUSTOMER will have to indicate the necessary data, including card number, expiry date and CVV code, which will be inserted in Redunicre’s IT platform. In presential sales, cash and ATM payments are also accepted.
  10. The procedure of acquiring online tickets or by phone will be completed with the introduction of the data referred in the previous paragraph and respective validation by Redunicre. After that, a proof of payment will be automatically sent to the CUSTOMER by email.
  11. After confirming payment, HIPPOTRIP will issue an invoice-ticket which will also be automatically sent by email to the CUSTOMER. If for any reason, the CUSTOMER does not receive the invoice-ticket within 2 hours after the payment confirmation, please contact HIPPOTRIP by email info@hippotrip.com. In case of presential purchase in HIPPOTRIP ticket office, the CUSTOMER has the option to receive a paper invoice.
  12. The CUSTOMER is fully responsible for the fate of the tickets, including non-use, loss, theft or destruction and will not, by virtue of those facts, be entitled to any compensation or refund.
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Free Contract Resolution (refund policy)

  1. The CUSTOMER may terminate the contract and ask for refund of the total purchase without any kind of compensation and without the need to state the reason, within a maximum of 48 hours after the payment confirmation, since it does not exceed the deadline of 96 hours before the date/time of the tickets purchased.
  2. The right of withdrawal by the CUSTOMER shall be exercised in accordance with the deadlines aforementioned, upon notice to be sent by the CUSTOMER via email to the address info@hippotrip.com.
  3. After receipt of the communication referred above and validation of compliance with deadlines, HIPPOTRIP shall reimburse the price paid by the CUSTOMER within a maximum of 30 days by the same method of payment used for the purchase procedure.
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Pick-up and Drop-off Points for the service provided

The pick-up and drop-off point for the service provided by HIPPOTRIP is located in Doca de Santo Amaro in Alcântara, directly in front of the Lisbon Naval Association’s Rowing Club.
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Rules / Use warnings for the service provided

  1. Tickets are sold by HIPPOTRIP for a specific date and time. If it is not possible for the CUSTOMER to be present in the queue to board in the date and time of the ticket purchased, HIPPOTRIP reserves the right to cancel the purchase and the CUSTOMER will not be entitled any refund. For this reason, all the passengers must be present at the pick-up point at least 15 minutes before departure time.
  2. Considering that it is a mechanical amphibious vehicle circulating upon a public highway, HIPPOTRIP may have to cancel a scheduled trip at short notice or even during the journey itself. In these cases, HIPPOTRIP will make every possible effort to get you a place on the next trip available and if it is not possible or not desired by the CUSTOMER, he/she shall be entitled to a full refund but may not require any other compensation beyond refund.
  3. HIPPOTRIP operates whether rain or shine. Keep in mind it is an open sided vehicle, so please dress appropriately.
  4. All instructions and commands given by HIPPOTRIP crew members, both on boarding or aboard the amphibious vehicle, should be heeded and respected in order to ensure appropriate security conditions.
  5. The presentation of invoice-ticket by the CUSTOMER (in digital format or paper) is mandatory when boarding the amphibious vehicle, if requested by HIPPOTRIP crew.
  6. Passengers come aboard the amphibious vehicle on a first-come, first-served basis. There is no seating assignment at the time of booking.
  7. Infants under the age of  2 are not allowed to take the tour. A child (2-16 years old) cannot take the tour unaccompanied. To enforce this requirement, each adult or senior may accompany a maximum of 5 children.
  8. HIPPOTRIP reserves the right to ask for identification to any passenger to confirm that the purchased ticket is in accordance with the passenger’s age. If the legitimacy of the ticket cannot be confirmed, HIPPOTRIP reserves the right to refuse access to the amphibious vehicle and the CUSTOMER will not be entitled any refund.
  9. HIPPOTRIP reserves the right to refuse access to the amphibious vehicle or even expel a passenger during the journey if he/she, in the opinion of HIPPOTRIP crew, may disturb or endanger the safety of the tour. In these situations, the CUSTOMER will not be entitled any refund.
  10. HIPPOTRIP reserves the right to refuse access to the amphibious vehicle to any passenger who, at the time of shipment, cannot access the interior of the vehicle by his own means. In these situations, the CUSTOMER will not be entitled any refund.
  11. The amphibious vehicle is unable to transport luggage or other bulky items. These objects can be left in HIPPOTRIP ticket office during the tour but HIPPOTRIP is not responsible for any damages or losses of any nature.
  12. Food and beverages are not allowed aboard, except water in plastic bottle.
  13. For maritime safety reasons, the side walls of the amphibious vehicles are high and may limit visibility to some children. HIPPOTRIP only permit entry of booster cushions "Type 3" which can be fastened to the seats by 2-point seat belt.
  14. HIPPOTRIP reserves the right to change the tour as described in the website www.hippotrip.com, replacing it by a similar one in case of any traffic constraints or other restrictions beyond its control. In these situations, the CUSTOMER will not be entitled any refund.
  15. HIPPOTRIP reserves the right to suspend the maritime portion of the tour as described in the website www.hippotrip.com due to adverse weather conditions, extreme sea waves or eventual constraints in accessing water that could endanger the safety of the passengers. In these situations, the CUSTOMER may request half of the ammount paid for the ticket via email to info@hippotrip.com or in person at HIPPOTRIP ticket office. In this case, HIPPOTRIP will provide the refund within 30 days by the same method of payment used for the purchase procedure.
  16. If HIPPOTRIP cannot accomplish fully the tour as described in the website www.hippotrip.com, and if the two preceding paragraphs are not applicable, the CUSTOMER shall be entitled to a full refund but may not require any other compensation beyond refund.
  17. HIPPOTRIP will take every step within his power to ensure the tours end up at the scheduled time. However, HIPPOTRIP assumes no liability for any inconvenience or direct/indirect damage caused to the CUSTOMER by potential delays.
  18. HIPPOTRIP is not responsible for any left/stolen object in the vehicle nor in its premises. However, HIPPOTRIP will take every step within his power to ensure that any object found will be kept in the ticket offcie for a maximum period of 30 days after the enjoyment of the service. 
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Payment

  1. Online payments or by phone are only available by VISA or Mastercard. The CUSTOMER must follow the corresponding instructions during the purchase procedure. In presential sales, cash and ATM payments are also accepted.
  2. HIPPOTRIP declares that the bank data entered by the CUSTOMER in the system during the acquisition procedure are not stored in its computer applications and are only intended to charge for the services acquired via Redunicre.
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Invoicing

After payment validation by Redunicre, HIPPOTRIP will issue an invoice-ticket which will be automatically sent by email to the CUSTOMER.If for any reason, theCUSTOMER does not receive the invoice-ticket within 2 hours after the payment confirmation, please contact HIPPOTRIP by email info@hippotrip.com. In case of presential purchase in HIPPOTRIP ticket office, the CUSTOMER has the option to receive a paper invoice.
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Customer Support

Any request for information, questions or complaints should be done by email to info@hippotrip.com.
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Communications

  1. All communications by the CUSTOMER related to these Terms and Conditions will be sent by email to info@hippotrip.com.
  2. All communications to the CUSTOMER will be sent to the email indicated at the time of his/her identification. Changes of email must be notified to HIPPOTRIP by the CUSTOMER.
  3. If the CUSTOMER does not comply with the previous paragraph, the communications sent to the email originally indicated will be deemed to constitute a communication validly delivered.
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Privacy policy and data protection

Any content or personal data provided by the CUSTOMER in the purchase process shall be subject to HIPPOTRIP privacy policy and personal data protection as outlined in the website www.hippotrip.com.
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Liability

HIPPOTRIP shall not be help responsible for any damages which the CUSTOMER or third parties might suffer, which are due to:
 
  1. Acess to and use, or the inabiliy to and use of the contents on the website www.hippotrip.com or the telephone attendance system;
  2. Delays, interruptions, errors and suspension of communications and loss of information;
  3. Damages caused by third parties or by server attacks or to the telephone attendance system, which may affect the quality of its services;
  4. Deficiencies or weaknesses in the communication network, as well as, caused by computer network, modems, interconnection software, and/or computer virus that may affect the software and/or the user’s equipment, for instance when he or she does not promote the installation of appropriate protection software.
  5. Capture failures, visualization or use of the website;
  6. Unauthorized use;
  7. Reasons of force majeure, namely, any unforeseeable and irresistible cases, or, just inevitable such as: strikes or labour disputes that impede or obstruct the supply of the products traded on this website, accidents, fires, floods, wars, trade embargoes, or, any kind of legal amendments.
  8. The CUSTOMER is responsible for his or her personal data and updating thereof, and he or she shall ensure its confidentiality.
  9. In case of misuse or fraudulent use of the website www.hippotrip.com or its telephone attendance system, and independently of the applicable legal procedure, HIPPOTRIP reserves the right to eliminate the CUSTOMER’s registration and cancel his/her right of enjoyment of the purchased service.
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Applicable law and jurisdiction

  1. These Terms and Conditions shall be governed by and construed in accordance with the Law of Portugal.
  2. The court of the district of Lisbon shall have jurisdiction in any dispute relating to this contract, with express waiver of any other jurisdiction.